General Information
Bossy Casino is operated by Neroblanko Tech B.V., registered in Curaçao under company number 164789, with its registered office at Zuikertuintjeweg Z/N, Landhuis Zuikertuin, Curaçao. The service operates under online gaming licence OGL/2024/790/0272 issued by the Curaçao Gaming Control Board. Payment services are provided by ENIGMIXLIGHT INTERACTIVE LTD, company number HE 452486, of Limassol, Cyprus.
Throughout these terms: "We", "us", "our" and "the Casino" mean the operator named above. "You", "your" and "Player" mean the individual holding or applying for an account. "Account" means the gaming account registered in your name. "Bonus" means any promotional credit, free spin, free bet or other benefit issued to you. "Wagering requirement" means the total turnover that must be completed before bonus funds or winnings derived from them become withdrawable. "Website" means this site and any associated mobile interface.
These terms are governed by the laws of Curaçao. Nothing in them removes a right you hold under the mandatory consumer law of your own country of residence.
Eligibility and Registration
You must have reached the legal gambling age in your jurisdiction of residence to open an account. In Canada this is 19 in most provinces and 18 in Alberta, Manitoba and Quebec. Where any part of this website states a general minimum of 18, the higher provincial requirement prevails for Canadian players. Registering while under the applicable age is a breach of these terms: the account will be closed, all wagers void and all winnings forfeited, though deposits will be returned.
We do not accept players resident in jurisdictions where we are not permitted to operate. This includes Ontario, where private online gaming is reserved to operators registered with the Alcohol and Gaming Commission of Ontario and iGaming Ontario. Other restricted territories are listed on the registration page and may change without notice. It is your responsibility to satisfy yourself that online gambling is lawful where you are.
One account per person. Each player may hold one account only. Accounts sharing a name, address, email, payment instrument, IP address or device with an existing account may be treated as duplicates. Where duplicates are identified we may close the additional accounts, void any bonus obtained through them and recover bonus-derived winnings. Genuine shared households should tell support in advance so the accounts can be flagged legitimately.
Identity verification (KYC). All accounts are subject to verification. We will request a government-issued photo identification document, a proof of address dated within the last three months, and evidence of ownership of your payment method. Source-of-funds documentation may be requested where deposit levels or anti-money-laundering rules require it. Verification is normally requested before your first withdrawal, and once documents are requested you have 15 days to supply them. Review typically takes up to 72 hours from receipt of clear copies. Accounts that fail verification, or where documents are not supplied within the deadline, may be restricted or closed.
Account Rules
You must provide accurate, complete and current information when registering, and keep it up to date. Registering under a false name, a false date of birth or another person's payment details is fraud and will be treated as such.
Your account is personal to you and may not be sold, transferred or shared. You are responsible for keeping your password confidential and for all activity conducted through your credentials. Tell us immediately if you suspect unauthorised access; until you do, wagers placed from your account stand. We recommend a unique password and enabling any additional security options offered.
We may suspend or close an account where we reasonably believe it has been used fraudulently, where verification cannot be completed, where you have breached these terms, where you are resident in a restricted jurisdiction, or where we are required to do so by law or by our licence. Where an account is suspended pending investigation, we will tell you that an investigation is underway and release the balance if no breach is established. Please note that our verification checks may be repeated at any point, including after deposits and during withdrawal processing, and may be carried out without prior notice.
Accounts with no login activity for 12 consecutive months are classified as dormant. A monthly administrative fee of C$15, or the equivalent in your account currency, is then applied while a positive balance remains, until the balance reaches zero or you log in. To avoid this, withdraw your balance before a period of inactivity.
Deposits and Withdrawals
Secure casino payments are available through Visa, Mastercard, Interac, Skrill, Neteller, bank transfer, Paysafecard and major cryptocurrencies. Accounts may be held in CAD, EUR or USD, selected at registration and not changeable afterwards. Paysafecard supports deposits only.
The minimum deposit is C$30, or currency equivalent, and the minimum withdrawal is C$75. Method-specific maximum limits apply and are displayed in the cashier at the time of the transaction. We reserve the right to set individual limits where required for anti-money-laundering or responsible gaming reasons.
Deposits by card, Interac, e-wallet and cryptocurrency are normally credited instantly; bank transfers may take one to five business days. Withdrawal requests are reviewed before processing, and approval may take up to 72 hours. Once approved, funds are released within approximately 24 hours, after which the time to reach you depends on your provider.
Verification before withdrawal. No withdrawal is processed before identity verification is complete. Withdrawals are returned to the method used to deposit wherever possible; where that is not possible, we will request an alternative in your own name. We do not process payouts to third-party accounts under any circumstances.
Fees. We do not charge a fee for deposits or withdrawals. Your bank, card issuer, e-wallet or blockchain network may apply charges of their own, and cryptocurrency withdrawals carry an unavoidable network fee. Currency conversion, where your funding source differs from your account currency, is performed by your provider at their rate. Any fee we apply will be displayed before you confirm the transaction.
Pending withdrawals. A withdrawal request may be reversed back into your balance from the cashier while still pending. Requesting a withdrawal while a bonus is active will forfeit the bonus and any winnings derived from it — see below.
Bonuses and Promotions
Every bonus is optional. You may decline any offer at the point of deposit and play with cash only, and where you do, none of the restrictions in this section apply to you.
The Bossy bonus terms below apply to every promotional credit issued to your account.
Welcome bonus. New players may claim a package spread across the first three deposits, each stage requiring a minimum qualifying deposit of C$30. Free spins form part of the package and are credited on specified titles.
Wagering requirements. Bonus funds and winnings from free spins carry a wagering requirement of 35x the bonus amount. Wagering must be completed within 7 days of the bonus being credited; any unwagered bonus and associated winnings are removed when that window closes. Game contribution is weighted: slots contribute 100%, Bonus Buy titles 50%, live games 10% and instant win games 5%. Progress is visible in your account.
Maximum bet during wagering. While a bonus is active the maximum stake per spin, hand or round is C$8 or currency equivalent. Exceeding it, even once and even accidentally, may void the bonus and any winnings derived from it. Check the limit before you begin.
Sticky bonus and cashout cap. Bonuses are sticky: the bonus amount itself is not withdrawable, and real money in your balance is used before bonus funds. Winnings derived from bonus play are capped at 10x the bonus amount, with any excess removed on completion of wagering. Deposited funds carry their own 3x playthrough before withdrawal.
Game restrictions. Certain titles are excluded from bonus play entirely, and the excluded list is published with each offer. Playing an excluded game with an active bonus may void it.
Expiry. Unclaimed offers expire on the date shown in the promotion. Free spins typically expire within a short period of being credited.
Bonus abuse. Bonuses are for entertainment. We reserve the right to void bonuses and bonus-derived winnings where we identify duplicate accounts, coordinated play between accounts, low-risk or hedged betting patterns designed to convert bonus funds with minimal exposure, deposits made solely to claim an offer without genuine play, or other conduct intended to extract guaranteed value from a promotion. Please note that our terms permit us to withhold winnings and close an account where we consider a bonus to have been used with the sole purpose of creating a positive expected value, and that this is a broadly drawn provision. If you are uncertain whether a strategy is permitted, ask support in writing before using it.
Fair Play and Responsible Gaming
A fair gaming platform is only as good as its testing, so all games run on random number generators verified by an independent laboratory. Outcomes are not altered by us, and they do not vary according to your balance, your history or whether you are playing with bonus funds.
The following are prohibited: collusion between players, use of automated software, bots or scripts, exploitation of a software error or pricing mistake, and any attempt to manipulate a game or payment system. Where a malfunction occurs, affected rounds are void and stakes returned. Where a player knowingly exploits an error, we will void the resulting winnings and may close the account.
Being a safe casino brand means making the exits as easy to find as the entrances, so responsible gaming tools are available in your account without contacting us: deposit limits, session time limits, reality-check reminders, cooling-off periods and self-exclusion for terms from three months to five years or indefinitely. A self-exclusion cannot be reversed before its term expires. Permanent closure is available through support.
Protecting the casino community from underage play is a condition of our licence, and we take active steps accordingly, including age declaration at registration, verification of date of birth, and the closure of any account found to belong to a minor with deposits returned and winnings void. We support the use of device-level blocking software on shared computers.
Technical Use of the Website
The website runs in any current browser on desktop and mobile. There is no application to install. You are responsible for your own internet connection, device and any associated costs.
We aim to keep the service available continuously but cannot guarantee uninterrupted access. Maintenance, provider outages, network failures and events beyond our reasonable control may interrupt play. Where a round is interrupted by a technical fault it is settled under the game rules, usually void with stakes returned or resumed at the point of interruption. We are not liable for losses arising from your own connection or equipment, nor for indirect or consequential loss.
Privacy and Data Protection
We collect and process personal, financial and technical information as set out in our Privacy Policy, which forms part of these terms. Information is used to operate your account, process payments, prevent fraud, meet regulatory obligations and, with your consent, market to you.
All data in transit is protected by TLS encryption and identity documents are encrypted at rest. Access is restricted to staff who need it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act and applicable provincial legislation, and with the General Data Protection Regulation where it applies. We do not sell player data. Your rights of access, correction, deletion and withdrawal of consent are set out in full in the Privacy Policy.
Account Closure and Termination
You may close your account at any time by contacting support. Any withdrawable balance will be returned to you once verification is complete; funds subject to an unfulfilled wagering requirement are not withdrawable, and any active bonus is forfeited on closure.
We may suspend or terminate an account for breach of these terms, suspected fraud or money laundering, provision of false information, failure to complete verification, residence in a restricted jurisdiction, abusive conduct toward staff, or where required by law or our regulator. Where termination follows a proven breach, we may withhold bonus-derived winnings; genuine deposits are returned unless retention is legally required.
Self-exclusion and permanent exclusion are final for their stated term. We will not accept a new registration from an excluded player, and any account opened in breach of an exclusion will be closed with winnings void and deposits returned.
Dispute Resolution
If something goes wrong, contact our support team first through live chat or email with your username and the details. Most issues are resolved at this stage.
If you are not satisfied, ask for the matter to be escalated to our complaints team, who will give a written decision. We will tell you if a complaint requires longer to investigate.
If the outcome remains unsatisfactory, you may refer the matter to the Curaçao Gaming Control Board as our licensing authority, or to an independent dispute mediation service. These terms are governed by the laws of Curaçao and the courts of Curaçao have jurisdiction, without prejudice to any mandatory consumer protection right available to you where you live.
Changes to These Terms
We may amend these terms to reflect gaming innovation on our platform, changes to our licence conditions or changes in applicable law. Our aim is to remain a trusted online casino as the service develops, which occasionally means updating the rules that govern it. The version published on this website is always the operative one, and the last updated date appears near the top.
Where a change materially affects your rights or obligations, we will notify you by email and by notice on the site before it takes effect, giving you the opportunity to review it and, if you do not accept it, to withdraw your balance and close your account. Minor clarifications may be made without individual notice.
Continued use of your account after a change takes effect constitutes acceptance of the amended terms. If you do not agree to a change, stop using the service and close your account before it comes into force.